Book your stay with absolute peace of mind

We understand in the current situation, travelling away from home can be a concern and booking your ski vacation could be stressful. With this on mind, we have amended our cancelation policy to let you book your stay with us with confidence. 

 

We remain committed to providing flexibility and peace of mind for your stay this winter in Chalet Les Neiges Éternelles. We undertake indeed to reimburse the full amount of your payment in the following cases and under the conditions set out  and exhaustively listed hereinafter:  

 

   - Production of a medical certificate stipulating that one of the participants in the stay named during the reservation has been infected. by COVID 19 within 14 days of arrival 

   - Production of proof from the airline stating that travel booked to come to the destination ski resort is not possible due to Covid19 

   - Travel restriction in progress in the region of the residence address given at the time of booking (travel ban, return quarantine greater than 48h00). The level of restrictions must appear on the ambafrance.org, diplomatie.gouv.fr and interieur.gouv.fr websites at the time of the cancellation request. 

   - Access restriction to the destination ski resort. The level of restrictions must appear on the ambafrance.org, diplomatie.gouv.fr and interieur.gouv.fr websites at the time of the cancellation request 

   - Permanent administrative closure of ski lifts.

 

For any other reason, cancelation  fees work as explained below :

 

Cancelation date	1 week, 1 apartment	Consecutive weeks or more than 1 apartment
More than 180 days before arrival	Total refund	Total refund
Less than 180 days and more than 60 days before arrival	Cancelation fees: 150€	Cancelation fees* : 25% of total price
Less than 60 days and more than 30 days before arrival	Cancelation fees* : 25% of total price	Cancelation fees* : 25% of total price
Less than 30 days before arrival	Cancelation fees* : 100% of total price	Cancelation fees* : 100% of total price
Leaving before the end of the stay	No refund	No refund

 

* In case of a cancelation, and if the apartment can be rented again, cancelation fees would be the difference between the original price and the eventual discounted price.

 

 For any other cause of cancellation that has no direct or indirect link with Covid 19, we offer you, at a very modest cost, extra insurance that we strongly urge you to take out at the time of booking.

 

 

For any further information, please contact us.