Rental General Terms & Conditions in effect at the time of the booking

Updated on the 1st of January 2024

1. LENGTH OF STAY :

The TENANT understands that the properties making the object of the present contract are not rented to him/her other than as a temporary residence. The rental cannot be extended without the prior agreement of the Proprietor or the Agency, the TENANT accepting this. This latter, the TENANT, declares on his/her honour that he/she will not exercise nor seek to exercise any profession in the rented property.

2. CONTRACT AND FIXED PRICE INCLUDING THE : CONSUMPTION OF ENERGY

Reservations made on the web site https://www.les-neiges-eternelles.com/en/ will only become firm once the Agency have checked the vacancies and issued the rental contract, which will then be considered as definitive.

The present contract is fixed and definitive. The TENANT, having put down a deposit on account for the rental, engages to take possession of the premises put at disposition fixed by the contract and to pay the balance of the rental one month before the start of the rental.

3. SECURITY DEPOSIT:

The security deposit is paid to cover damages which can be caused to the premises rented and to furniture or other objects equipping the rented premises as well as various charges and outlay except electricity.

This deposit will be cancelled or destroyed after a satisfactory inventory; if the inventory is not satisfactory, deduction will be made after a delay of 15 days maximum for objects replaced, expenses in repair, extra cleaning and high outlay (excluding energy). If the security deposit proves insufficient, the TENANT agrees to make the sum up.

If the property has a telephone, the deposit will not be returned until the telephone charges have been paid.

4. OBLIGATIONS OF THE TENANT:

- The TENANT agrees to return the rented premises in the state in which he/she found them at the time of his/her entry such as is described.

A state of the premises, will be provided on arrival. The TENANT agrees to fill it up, marking all anomalies, and return them dated and signed within 48 hours. Any claim will not be taken account of in case of any delay.

The furniture and furnishings (wall paper, curtains …) must not suffer more than depreciation from the normal use for which they are intended. If at the end of the present contract they are missing or have been put out of service, for a cause other than normal usage, they must be paid for or replaced by the TENANT with the consent of the Proprietor or the Agency. The following will be retained if need arises from the guarantee deposited:

- The value of objects broken or cracked.

- The cost of washing or cleaning carpets, covers, mattresses, bedding, which have been soiled.

- The TENANT is obliged to use the furniture and objects equipping the premises rented for the use for which they are intended and in the places in which they are found. It is formally forbidden to take them out of the rented premises.

- The TENANT must absolutely refrain from throwing down the toilet objects which will block it; failure to do so will lead to liability for the costs needed to return the sanitary equipment to service.

- Subject to cancelation, the TENANT cannot, UNDER ANY CIRCUMSTANCES, sub-let or grant his rights to the present contract without the express consent of the proprietor or his agent; he/she must live respectably in the rented premises, respecting above all the regulations relative to the tranquillity of the building.

The premises presently rented must not under any circumstances be occupied by a number of persons larger than that indicated on the rental contract. If the number of persons exceeds that expected, the agent can refuse the extra persons. All breaking of contract which may result will then be attributed to the initiative of the TENANT.

- The TENANT must allow on the premises urgent work to be carried out when necessary to maintain in a good state the rented property and the elements of shared equipment.

- The TENANT may not introduce into the premises currently rented ANY ANIMAL; if this clause is not respected by the TENANT, the agent can refuse entry into the premises. All breaking of contract which may result will then be attributed to the initiative of the TENANT.

- It is expressly forbidden to hang laundry from the windows and balconies.

- The TENANT will be asked to respect:

- The instructions regarding energy saving, in particular by not leaving the windows and radiators open carelessly, but also to take all precautions regarding the risk of frost.
- The building's internal regulations, particularly with regard to the obligation to be quiet after 10pm.
- The prohibition to use the internet access in a way that is contrary to French law and more particularly to intellectual property rights (illegal downloading, respect of copyright...). In the event of failure to comply with these obligations, the TENANT is liable to prosecution for counterfeiting.

- The TENANT may not claim any reduction in rent or compensation in the event of:

- Dysfunction of the property's internet WIFI system due to a failure of the internet provider.
- Poor TV reception due to the building's collective system.

ATTENTION:

- The top bunk bed is not suitable for children under 6 years.

- For those apartments equipped with a jacuzzi it is imperative to read the notice of instructions provided for you in the apartment.

Smoke free area : For health and safety reasons, it is strictly forbidden to smoke in our accommodations. In case the place is left with smoke smell and/or burn stains on furniture or flooring, the Agency or the Proprietor will charge 1.000€ penalty in regards of the damage caused.

5. OBLIGATIONS OF THE AGENCY:

The Agency is obliged to put at the TENANT’s disposal the rented property conforming to the condition described and to respect the obligations resulting from the present contract.

6. INSURANCE:

The TENANT is responsible for all damages arising from his actions. He declares he is covered by his Insurance company by means of a holiday/vacation policy against the risks of theft, fire, broken windows and water damage, and more generally both for his total risks as a TENANT and for the property given in rent, just as for claims from neighbors. As a result, the Proprietor or the Agency decline all responsibility for the claims that their insurance company might exercise against the TENANT in case of accident.

7. CANCELLATION POLICY:

Cancellations must be made by sending an email to chalet Les Neiges Éternelles: reservation@les-neiges-eternelles.com.

In view of the current health crisis, and in order to enable you to organize your next stay with complete peace of mind, VALPIERRE will exceptionally deviate from its general booking conditions for every bookings made before the 31st of May 2024 for the 4 cases below:

1 - Production of proof from the airline stating that travel booked to come to the destination ski resort is not possible due to Covid19.

2 - Travel restriction in progress in the region of the residence address given at the time of booking (travel ban, entry or return quarantine greater than 48h00). The reimbursement of your stay shall only be made if these restrictions concern the booked period and they must appear on the official websites of the French Government or of the Government of the home country of the Tenant, that is stated on the rental contract.

3 - Access restriction to the destination ski resort. The reimbursement of your stay shall only be made if the level of these restrictions appear on the official website of the Savoie prefecture for the relevant period. www.savoie.gouv.fr/

4 - Permanent administrative closure of ski lifts due to Covid19. The reimbursement of your stay shall only be made if the level of these restrictions appear on the official website of the Savoie prefecture for the relevant period www.savoie.gouv.fr/, or the ski lift company website for the relevant period.

In all these cases, our Agency will reimburse all amounts paid (excluding insurance), minus a deduction of 2% of the total price of the stay to cover the administrative and banking costs incurred by the Agency in opening and closing the file.

For any other cause of cancellation including the infection by Covid19 of one the participants in the stay named during the reservation , we offer you at a very modest cost, extra insurance that we strongly urge you to take out at the time of booking.

However, we ask our customers to pay attention to the following point regarding the persistence of the pandemic situation: It is strongly advised to take the necessary measures to obtain this health pass, knowing that neither the insurance we offer nor Valpierre Immobilier would reimburse cancellations or loss of use resulting from its absence.

For any other reason, cancelation fees work as explained below :

Cancelation date	1 week, 1 apartment	Consecutive weeks or more than 1 apartment
More than 180 days before arrival	Total refund	Cancelation fees: 150€ + 15% of total price
Less than 180 days and more than 60 days before arrival	Cancelation fees: 150€	Cancelation fees: 150€ + 25% of total price
Less than 60 days and more than 30 days before arrival	Cancelation fees : 25% of total price	Cancelation fees: 150€ + 25% of total price
Less than 30 days before arrival	Cancelation fees : 100% of total price	Cancelation fees: 150€ + 100% of total price
Leaving before the end of the stay	No refund	No refund

- Any change of stay (change of property or change of dates of stay) will be considered as a cancellation and the above rules apply.

8. SPECIFIC INFORMATION:

In conformance with article L 125-5 of the code of the environment, the lessor declares that the present properties are situated in a zone covered by a plan of prevention of technological risks, prescribed or ratified, or by a plan of prevention of foreseeable natural risks, prescribed or ratified, or on a zone of seismicity defined by decree in the Council of State.

A statement of risks has been drawn up on the 27/04/2006 on the basis of information made available to the prefecture. The tenant may ask to be given a copy or may consult it at the Agency.

The lessor has declared that to his knowledge of the present properties have not suffered any accident causing reversal of an indemnity of insurance guaranteeing against risks of natural catastrophes, seen at article L 125–2, or technological, seen at article L 128-2 of the code of insurance

9. CONSUMER OMBUDSMAN:

In accordance with articles of the Consumer Code L611-1 and following and R612-1 and following, it is provided that for any dispute of a contractual nature relating to the performance of the sales contract and/or the provision of services which could not be resolved within the framework of a complaint previously submitted to our customer service, the Consumer may have recourse to free mediation. He/she shall contact the National Association of Mediators (ANM) either by post by writing to 62 rue Tiquetonne 75002 PARIS or by e-mail by filling in the online form.

The consumer can also visit the website of the "European Online Dispute Resolution Platform".

This website also contains all useful information in the event of a cross-border dispute.

10. DATA PROTECTION:

In conformance with the law of 06 January 1978, the tenant has a right of access and correction to wording from the Agency of information intended for the use of this contract.

THIS ENGLISH TRANSLATION IS INTENDED FOR PURPOSES OF INFORMATION ONLY. IN THE EVENT OF ANY
DISPUTE THE FRENCH ORIGINAL REMAINS THE LEGAL DOCUMENT